Q: Are all of the raw materials used in all Primal formulas human grade?
A: Yes, all raw materials used in Primal Canine and Feline formulas are 100% human grade and human edible.

Q: Are any of the proteins used in Primal formulas denatured or inedible?
A: No, Primal uses only 100% human edible, non-denatured proteins in all canine and feline formulas.

Q: What does denatured or inedible protein mean?
A: Denatured or inedible proteins are any meat and/or poultry product that has been deemed unsafe/inedible for human consumption.

Q: Are the proteins used in Primal formulas antibiotic and hormone free?
A: Yes, the proteins used in Primal canine and feline formulas are antibiotic and hormone free.

Q: Are the protein sources used in Primal formulas fed a vegetarian diet?
A: Yes, the proteins used in all Primal Canine and Feline formulas are fed a 100% vegetarian, all natural diet, never any bi-products or animal based feed.

Q: What does the word "natural" mean when referring to animal feed?
A: The word "natural," when referring to animal feed refers to a diet that is purely vegetarian with no animal by-products.

Q: Is the produce used in Primal formulas certified organic?
A: Yes, the produce used in Primal Canine and Feline Formulas is 100% certified organic by CCOF and QAI.

Q: Are the supplements used in Primal formulas certified organic?
A: Yes, Primal uses 100% certified organic Icelandic kelp, 100% certified organic alfalfa powder, 100% certified organic unfiltered apple cider vinegar.

Q: From where does Primal procure the proteins used in Primal formulas?
A: Primal procures all proteins used in Primal Canine and Feline formulas from USDA certified ranchers throughout the United States that take pride in producing wholesome sources of protein through natural, sustainable agriculture.

Q: Are Primal formulas developed for the individual, specific needs of canines and felines?
A: Yes, Primal Canine formulas are developed specifically for dogs and Primal Feline formulas are developed specifically for cats.

Q: What is the main difference between Primal Canine and Primal Feline formulas?
A: Primal Canine Formulas contain a lower ratio of protein to produce as canines do not require as high of a protein diet as do felines.

Q: Do Primal formulas contain specific ratios of protein to produce?
A: Yes, Primal Canine Chicken/Duck formulas are 70/30 (protein/produce). Primal Canine Beef/Lamb are 60/40 (protein/produce). Primal Feline formulas are both 90/10 (protein/produce).

Q: Do Primal formulas contain ground fresh bones?
A: Yes, all Primal Formulas contain ground fresh bones.

Q: Should dogs and cats be fed only one flavor of the Primal formulas or can all flavors be fed in rotation?
A: It is best to rotate the protein sources that dogs and cats eat. Each protein source offers different amino acids, fats, and enzymes necessary for optimum health.

Q: Can raw meaty bones be fed as part of the daily feeding ration?
A: Yes, raw meaty bones can be fed up to 1/3 part of the total daily feeding ration.

Q: What meal should raw meaty bones be fed as part of the daily feeding ration?
A: Raw meaty bones should be fed as the first meal of the day to enable the animal to fully digest the bones throughout the day.

Q: When transitioning an animal onto a raw foods diet, should digestive enzymes be used?
A: Yes, always supplement with digestive enzymes when transitioning an animal onto a raw foods diet. Enzymes are necessary for proper assimilation of amino acids, fats, vitamins and minerals.

Q: Does Primal Pet Foods have customer service support for retailers and their customers?
A: Yes, Primal Pet Foods offers customer support to both retailers and their customers Monday-Friday 8AM-5PM. Please call 650-570-7400 (San Francisco Bay Area) or 866-566-4652 (toll free nationwide).